FAQ

FAQ

What is Global distribution system?

The computer reservation system refers to a computerized system that store and retrieve information and conducting transactions relating to air travel system. It is originally designed and airlines operate it. The major CRS operation that book and sell a ticket is called global distribution system. It supports the travel agencies and other distribution channel in order to make the reservation for major airline in a single system.

What is an Open-jaw ticket?

It is an airline return ticket where the destination and origin are not same in both directions. In a general word it allows the traveler to fly into one destination and returns to original departure point from a different destination. It is useful for the traveler when they wish to overland on a specific hour, takes the self-drive between different destinations.

What is a stop-over?

A stop –over refers to schedule break between flights lasing longer than one day, at in-between point when flying to a destination. It is typical between 24 hours and five days where traveler attains option to see a city that lies on the route to final destination.

How one can add more passengers into its existing reservation?

Once the reservation gets conform, the person is not allowed to modify the passenger on its existing booking. An additional passenger can be added into an existing reservation only by making a new reservation. One must keep the thing in mind that fares vary every moment and one cannot guarantee the availability of the original fare or flight

What is the rule of traveling with the infant under the age of 2 years?

For domestic travel, one can travel with infant in the lap with no additional charge. But in case they require comfort they can book the seat for their infants. An Infant that occupies the seat subjects to full adult fare.

For international ticket, separate ticket is required for every infant whether they sit in lap or accompany the seat.

Where is the confirmation number displayed when the traveler books the ticket online?

The confirmation number for air reservation displays on itinerary and confirmation screen, that is been seen after traveler click on the ‘Pay Now with Credit Card ‘or ‘Hold reservation and pay later’ buttons. The copy of reservation ticket sent to the email entered by the traveler while doing reservation.

What are documents required for domestic travel?

The right identification required to take the domestic flight are as follows:-

  • Government issued valid photo-identification proof that display holder name, date of birth and gender.
  • The restricted area identity card
  • Passport and citizenship Card.

How to order a special meal?

When a person books the ticket online, an option appears that allows requesting a special meal during flight. The detailed entered by the person is sent to airlines and requested on the applicable flight. In order to change the meal requirement one can contact or request to airline phone number directly.

Can an individual book multiple destinations in air reservation?

Yes, an individual can book multiple destinations by clicking the tab of ‘Multi City” tab on “Flight search “option available on the screen while booking the schedule.

Can passenger travel if his or her passport expires soon?

Many countries exhibits special requirement concerning the validity of passport. It is often necessary that passport validity would be much longer than travel. The requirement varies according to citizenship along with the other situation. In order to avoid restriction, the individual must check passport and visa requirement of all countries.

What is the mandatory requirement for check-in at airport when the individual have an electronic ticket?

If the individual accompanies E-ticket then they must have identification proof that refers to passport for adult passenger and birth certificate in the case of the child. For more convenience, they must a foreign passport and visa.

Did the website charges any extra charge while booking the air ticket?

Yes all website charge the extra amount that include service fees and taxes that adds to final total when an individual searching the flight online on any website.

What are the reasons due to which credit card gets decline while booking an air ticket?

There is several reasons lead to credit card decline while booking an air ticket such as:-

  • Insufficient funds to complete the payment process.
  • Failing of verification regarding billing address.
  • Low daily spending limit.
  • Internet fraud screening.

What is the responsibility of individual when he or she does not receive the confirmation with booking reference code?

When an individual completes the online request they instantaneously get the email of request that includes the booking reference code. If they do not receive it then he or she must check the spam or junk folder of his email-id as sometime it is not displayed on the inbox of individual account as e-mail server router route it to spam folder of user account.

How is online booking different from central reservation system?

Online booking the air is different from central reservation system as it is more customer- friendly. The online booking allows option to be available on screen and one need to choose required option and fills the necessary details to conform the booking process.

Did baggage fees is included in air ticket reservation?

No the baggage cost is not included in trip cost when the customer books the ticket. The extra charge is collected by airline when an individual at time of check-in.

Can a person make reservation for someone else?

Yes one can make the reservation for someone else by using their own credit or debit card. The only thing that is to be considered is to make sure that name of passenger should be same as it appears on the identification proof of the relevant passenger.

Which pricing currency is accepted in Online Booking?

The pricing of an individual ticket is according to the boarding point of flight. The applicable fare of itinerary will be in country where the first airport departure is situated.

Is it required to pay in advance for a stay in the hotel?

It depends on the policy of the hotel. It may differ as per the policies of different hotels, for that one needs to contact the hotel after booking for being assured, and for making the necessary arrangements. Contact details of hotels are available online.

How confirmation will be done after reservation?

First, one needs to visit the website for reservation after completing the process; it will show the reservation details as well as booking number. Taking print out of this confirmation receipt is advisable. The customer will also receive a confirmation email consisting the hotel’s contact details.

What is the procedure of group reservation?

Group reservation depends on the availability of the rooms in a particular hotel at a time. Moreover, the many hotels provide the facility of group accommodation with different terms and conditions, which may apply as per the policies of the hotel. Notable thing is that every hotel has the different policy regarding the number of the room in the group reservation.

What will be the charges if someone wants to cancel his hotel reservation?

Cancellation policy varies from hotel to hotel; it is advisable to check the confirmation email first of all whether they charge anything or not. Generally, one can change or cancel the reservation before the 24hrs of arrival time. One must notice whether the room is non-refundable or it is booked as a part of the special discount.

How can one get the details about the amenities which hotel is providing at the time of reservation of room?

While booking the room one can check the entire facilities online itself. All the pictures of rooms and list of amenities are available on a website. In fact, some hotels are providing the addition services that too without any extra cost on the other hand some are charging for special requirement of the customer.

Is it possible if someone wants to check-in later or earlier of the arrival time in the hotel?

In most of the hotels, one can arrange for late hours check- in. It is the most important to keep in mind that one should specify his expected arrival time to the hotel for avoiding any discrepancy. Once the confirmation is received, one can follow up directly to the hotel. Hotel staff will be happy to welcome the visitor but if the arrival is late at night, it might not be possible.

While booking how to confirm if a visitor can get an extra bed for children?

The request for an extra bed for children depends on hotel’s policy and availability. In some hotels, they arrange one extra bed for children with additional charges. While booking hotel the most appropriate way is to check the terms and conditions column because every hotel has the different policy.

Can someone else make a reservation and check availability for me?

The booking hotel is a self-service system, which offers discounted rates. By visiting the website, one can search for hotels, prices, and availability and can book immediately. To their reliable customers, hotels provide some exclusive offer also; the process is quite user-friendly and easy of booking the hotel.

How booking cancellation will be confirmed from the hotel’s side?

Once the cancellation will be done customer will receive an instant confirmation mail, clients are advised to check their inbox, spam, and junk box folder. If someone has not received any confirmation he can directly contact to the hotel’s customer care number.

Is it possible making the reservation without a credit card?

A valid credit card is required to confirm the reservation for a stay. However, one can book the hotel by using someone else's card, of course with their permission. In that, the case cardholder’s name is required, and in the comment box, it is required to mention that they permitted him to use the card.

What does a person do to book a ticket online or pay for a booking?

He/she use the credit card for online booking via Internet for that he/she should have visited our website. For the more information, a person can call our help- line number. Our help-line is available 24*7.

What are the advantages of paying online-

  • A person can choose his/her seat by paying online.
  • He/she can purchase a seat online by using a mobile phone or through a laptop via internet.
  • A person can choose his/her buses or flight based on timing and boarding points.

If someone has lost his/her ticket, what should he/she do now?

Our team of professional has e-mailed the ticket when someone booked his/her seat. Please bring the printout of that particular e-mail at the time of boarding. If you lost that e-mail contact to our helpline number, we will re-send that mail.

What is travel insurance? What is a need to buy it?

It provides a comprehensive travel protection to the client and his/her family before and during the trip. A person needs to buy a travel insurance to protect against the unexpected incidents during the trip. It also helps in the trip cancellation, which is refundable from our side.

If a person forgot his identification, can still proceed through security screening?

If the individual arrives at the airport without proper ID, due to reason either it is lost or at home, he or she may still be allowed to fly. By providing additional information one can confirm the identity such as publicly available databases. In case, if the identify does not get verified he or she will not be allowed to enter the screening checkpoints.

If the traveler has a service animal, what type of screening is required?

The screening of traveler and service animal is done by walk through metal detector. One can walk together or they can individual through separately on a leash.

If the metal detector alarms, then both of them have to undergo additional screening along with a pat-down.

What is the procedure of returning the prohibited item?

There is no such provision for returning the prohibited items removed from checked baggage. The individual should contact the airline for further questions about possible hazardous materials.

Whome should the traveler consult in order to receive the special assistance?

To receive the special assistance the customer must contact the involved airport or airline. The traveler ensures that for attaining special assistance he or must need to book the flight from operating carrier at least 48 hours before from the scheduled departure

What is the responsibility of individual when he or she does not receive the confirmation with booking reference code?

When an individual completes the online request they instantaneously get the email of request that includes the booking reference code. If they do not receive it then he or she must check the spam or junk folder of their email-id as sometime it is not displayed in the inbox of individual account as e-mail server router sends it to spam folder of user account

What is a 3-1-1 liquid rule?

It refers to transport security Administration rule that determines how much liquid traveler can carry in their carry-on bags.

  • Each liquid is to be in 3.4 ounces (or less) container.
  • It must be in 1 clear quart shaped plastic bag.
  • The passengers are allowed to carry one bag along with them.

Can an individual pack food in carry-on or checked bags?

Yes, an individual can pack food in carry-on or checked bags but the entire food item undergoes the x-ray screening. Food items such as liquid, gels or aerosol must comply with a 3-1-1 liquid rule. The airport officers take the final decision either to allow the certain item or not.

What type of errors encounters and how to rectify them?

The Common errors refer to invalid credit card numbers, incorrect billing address, and incomplete email address etc. For some errors, individuals notice an alert in red directing them to the specific dilemma. They must make sure to fill the correct information and try to submit the form again. If the problem they can consult the Help center of the airport.

What is the requirement that allows the traveler to carry syringes and needle for medication?

If the traveler carries syringes or needle for medication then he or she must have a doctor note or a prescription as conformation of medical requirement. The airline recommends carrying all possible medical supplies to cover use in-flight.

What are new rules for use of personal electronic devices?

Many airlines permit the use of mobiles, tablets refers as the gate-to-gate facility. The devices that are capable of transmitting and receiving signals are required to switch to flight mode.

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